Overview
ACC Liverpool, part of the Liverpool Experience Campus (LEX), is a leading UK events venue. In 2026, a new operating model saw Levy UK & Ireland take on catering for the Exhibition Centre, while Regency Purchasing Group was appointed procurement partner for the arena.

Regency delivered a fully operational supply chain within a six-week mobilisation period.

Challenge and Objectives
The goal was to establish a robust, commercially viable procurement model capable of supporting a high-volume venue from day one, while enabling delivery of a high-quality food and beverage offer.

Success required strong cost control, service consistency and long-term value creation.

Solution and Implementation
Th team at Regency Purchasing Group developed a tailored supply chain, aligned with Levy where appropriate, ensuring consistency across the campus while maintaining operational flexibility.

Suppliers were sourced, benchmarked and onboarded quickly, with competitive terms agreed across all key categories. Following mobilisation, focus has shifted to optimisation, including further supplier rationalisation and ongoing performance management.

Value Delivered
The model has delivered effective cost control and reliable service, while creating a scalable platform that supports high-quality event delivery. Additional value has been driven through menu innovation, technology solutions such as Catercloud, and planned chef development initiatives.

Outcome
Regency Purchasing Group successfully delivered the procurement solution on time, positioning ACC Liverpool for strong commercial performance and high-quality customer experiences, with a solid foundation for future growth.

Helen Graham, Senior Procurement Manager – Liverpool Experience Campus comments:

"When Liverpool Experience Campus (LEX) first approached Regency Purchasing Group to become our out-sourced procurement partner, we recognised that we had a very big ask in terms of mobilisation timescales and work that needed to be completed. 

Regency has worked in close partnership with LEX to deliver the sub-contract procurement service that we needed within the ambitious timescales that we set out at the beginning of our mobilisation. 

From the outset, Regency demonstrated a clear understanding of our operational objectives and took the time to understand our needs. Our procurement manager is friendly and approachable and has not been afraid to get "stuck in".

Our partnership has been built on strong communication, transparency and a shared commitment to quality and visitor experience. Regency has been proactive and responsive, ensuring that challenges are addressed quickly and opportunities for improvement are identified and acted upon.

Starting our partnership with Compass through our sub-contract catering contract has opened up a number of other collaborative relationships, which can only benefit the guest experience for visitors to the Campus and for that we are truly grateful for those introductions. 

We value Regency not just as a supplier, but as a trusted partner, and we look forward to continuing to build on this successful relationship."